Policies

At gogogurus, we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you can return the item within 30 days of delivery for a full refund. No questions asked.

Please note shipping all shipping is paid by customer and is non-refundable.

To initiate a return, simply contact our customer service team with your order number and reason for return. They will guide you through the process and provide you with a return authorization number.

Please note that the item must be in its original condition, unused, and in the same packaging as you received it. Any signs of wear or damage may result in a partial refund or denial of the return.

Once we receive the returned item and verify its condition, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

If you received a defective or damaged item it falls under our 6 month warranty for a one time replacement, please contact our customer service team immediately. We will arrange for a replacement.

For any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with gogogurus.com is nothing short of excellent.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request. *Note: Customers are responsible for shipping their returns back, we do not provide return labels.